HD Glass – Terms & Conditions of Trade

Business Hours & Working Conditions

All pricing is based on works being undertaken during standard business hours: 7:00am–5:00pm, Monday to Friday, excluding public holidays, unless stated otherwise in writing.

Works required outside these hours (including night works, weekends, or public holidays) will incur additional labour rates, stand‑down charges, access costs, and mobilisation/demobilisation fees, payable by the client.

Site Conditions, Access & Delays

The client must provide safe, uninterrupted access to the work area, including lifts, loading zones, parking, and access equipment.

HD Glass may charge additional costs where delays occur due to:

• Restricted or unsafe access

• Site not being ready or not in the condition represented

• Other trades obstructing works

• Security delays or induction requirements

• Client‑caused stoppages or rescheduling

Where delays exceed 15 minutes, HD Glass may apply stand‑down charges, including labour, plant hire, rope access, and equipment costs.

All rope access works are subject to:

• Weather conditions

• Anchor point certification

• Safe access to roof and work zones

• Compliance with WHS and IRATA/SPRAT standards

If access is restricted, unsafe, or delayed, HD Glass may apply:

• Stand‑down charges

• Rope access minimum shift charges

• Mobilisation/demobilisation fees

• Additional access equipment hire

Leak Repairs & Water Ingress – No Warranty

Leak rectification works are performed with due care to mitigate water ingress. However, no warranty is provided for leak repairs due to the nature of pre‑existing building conditions.

HD Glass is not liable for ongoing or recurring water ingress caused by:

• Pre‑existing defects

• Building movement or settlement

• Design or construction deficiencies

• Substrate failure

• Deterioration of surrounding materials

• Hidden or latent conditions

Works on Existing Materials – All Care, No Responsibility

Where works involve existing glass, framing, sealants, cladding, or substrates, such works are undertaken on an all care, no responsibility basis.

HD Glass accepts no liability for breakage, failure, or damage to existing components due to:

• Age, brittleness, deterioration

• Hidden defects

• Previous installation methods

• Structural movement

If existing materials fail during works, replacement, removal, and rectification costs will be charged to the client.

Removal of Existing Façade Elements

Removal of existing panels, glazing, cladding, or framing is performed on an all care, no responsibility basis. HD Glass is not liable for:

• Breakage of brittle or deteriorated materials

• Damage caused by prior installation methods

• Failure of surrounding components during removal

Any replacement materials required will be charged as a variation.

Adverse Weather, Safety & Suspension of Works

External works are subject to weather and safety conditions.

HD Glass may suspend works where conditions are unsafe, including:

• Wind, rain, storms

• Extreme heat

• Unsafe rope access conditions

• Unsafe site conditions

Minimum charges may apply for labour, plant hire, rope access, and mobilisation/demobilisation.

Scope of Quotation

The quotation applies only to the items specifically listed.

Unless expressly included, the quotation excludes:

• Engineering reports or certifications

• Structural assessments

• Structural steel or framing

• Builder’s works or substrate rectification

• Electrical, carpentry, waterproofing, or ancillary trades

• Access equipment not listed

Any additional works required will be treated as a variation.

Variations & Latent Conditions

A variation applies where:

• The scope changes

• Additional works are required due to hidden or latent conditions

• Quantities differ from those reasonably anticipated

• Access requirements change

• Site conditions differ from those represented

No variations will be undertaken without written approval. Where urgent works are required to prevent damage or safety risks, HD Glass may proceed and charge at standard rates.

Variations are payable in addition to the quoted amount.

Warranties

Unless stated otherwise:

• Materials: 12‑month warranty from completion

• Workmanship: 6.5‑year warranty from completion

Warranties apply only to defects arising directly from HD Glass’s workmanship or supplied materials under normal use.

Warranties do not apply where defects arise from:

• Misuse or impact

• Building movement

• Structural deflection

• Failure of surrounding materials

• Works by others

• Lack of maintenance

Glass Warranty & Exclusions

To the extent permitted by law, HD Glass’s material warranty does not cover:

• Impact damage

• Thermal stress or thermal fracture

• Nickel Sulphide Inclusion (NSI)

• Building movement or settlement

• Structural deflection

• Failure of surrounding substrates or framing

• Post‑installation works by others

• Breakages not proven to be caused by HD Glass

NSI is an inherent risk in toughened glass and is not considered a defect.

Australian Consumer Law Notice

Nothing in these Terms and Conditions excludes or modifies rights under the Australian Consumer Law (ACL).

Where goods or services are not ordinarily acquired for personal, domestic, or household use, HD Glass’s liability is limited, at its election, to:

• Replacement of the goods or supply of equivalent goods

• Repair of the goods

• Re‑supply of the services

• Payment of the cost of having the services supplied again

Payment Terms

A 50% deposit is payable upon acceptance of the quotation unless otherwise agreed in writing.

The balance is payable upon completion of works or in accordance with any agreed progress claim schedule.

HD Glass may:

• Suspend works

• Withhold warranties

• Withhold final documentation

where payments are overdue.

Interest may be charged on overdue amounts at a reasonable commercial rate.

Risk, Title & Ownership

Materials supplied by HD Glass remain the property of HD Glass until full payment is received.

Risk in materials passes to the client upon delivery or installation, whichever occurs first.

Cancellation, Rescheduling & Minimum Charges

Where the client cancels or reschedules works with less than 48 hours’ notice, HD Glass may charge:

• Labour costs

• Access equipment hire

• Rope access costs

• Mobilisation/demobilisation fees

If HD Glass attends site and works cannot proceed due to client‑related issues, minimum call‑out charges apply.

Authority to Proceed

The client warrants that they have the authority to approve works on behalf of:

• The Body Corporate

• The Lot Owner

• The Insurer

• The Committee

HD Glass is not responsible for disputes between parties regarding payment or authorisation

Make‑Safe Works

Make‑safe works are performed to stabilise, secure, or temporarily repair damaged glazing or façade elements. Make‑safe works:

• Are not permanent repairs

• Carry no warranty

• May require further rectification at additional cost

Insurance Assessment Limitations

Where HD Glass is engaged for insurance assessment:

• Pricing is based on visible damage only

• Hidden damage may require additional works

• Insurer approval does not limit the client’s liability for non‑approved items

Any additional works required will be treated as a variation.

Access & Scheduling

Strata & Multi residential environments often require:

• Lift bookings

• Security access

• Resident notifications

• After‑hours access

Delays caused by the Body Corporate, residents, or building management may incur:

• Stand‑down charges

• Re‑attendance fees

• Access equipment costs

General

Acceptance of the quotation constitutes acceptance of these Terms and Conditions.

These Terms and Conditions supersede all prior agreements unless varied in writing by HD Glass